FAQ Page

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@babolistudio.se

em is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own return costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please provide us with an email explaining the reason why you want to cancel your order. Please add your order number.

We’ve made returning easy!

• We are happy to accept returns and refund items that are in original condition, within 30 days of receiving your order. We charge a return fee that will be deducted from your refund. See the cost for your country here.
• Any product you return must be in the same condition you received it. Returned items must not be used, washed or altered in any way. All items will be reviewed individually upon return.
• For information on how to return your order, check your return slip or click here.
• We provide one return label for each order. You can use it within 30 days from receiving your order. If you want to make a second return, we will charge a small fee which will be deducted from your refund. More information you can find here.
• If the goods are damaged when delivered, you can send them back for free and get a full refund.
• If you would like to change your item for a different color or size, please return your unwanted item and place a new order.
• If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
• If we receive a returned item in an unsuitable condition, the refund will become void, and the item/s will be sent back to you.
• The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning and obtain proof of postage.
• Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 workdays. We will keep in touch with you along the way and send you an email once it’s all done.
• We are not responsible for items that are returned to us by mistake.
• We are happy to accept returns and refund items that are in original condition, within 30 days of receiving your order. We charge a return fee that will be deducted from your refund. See the cost for your country here.

If you have any questions about your refund, please contact us through our contact form.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@babolistudio.se.